An AI-powered training platform for customer support and sales teams, built in 32 hours at Hack the North 2024.
01 / Problem
Human customer service agents need realistic practice across varied scenarios, but traditional training is limited. AI customer archetypes can accelerate that preparation.
02 / Build
Created adaptive customer personas, live sentiment scoring, transcript analysis, and next-step coaching using Genesys, Voiceflow, and Groq.
03 / Result
Won the Genesys challenge and the Voiceflow non-chatbot AI agent prize at Canada’s biggest hackathon.
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Overview of agent rankings, sentiment scores, conversation volume, and active sessions.
An Adobe Creative Cloud accessibility add-on created at Hack the 6ix. After the hackathon, our team received a grant from the Adobe Fund for Design to continue developing the project.
01 / Problem
Designers needed a faster way to identify inaccessible colour combinations without interrupting their Creative Cloud workflow.
02 / Build
Created an add-on that calculates WCAG AA contrast ratios, explains failures, and generates accessible monochromatic alternatives.
03 / Result
Delivered in-editor recommendations and copyable colour values, then received an Adobe Fund for Design grant to continue development.
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Inclusee’s project graphic from its original Hack the 6ix submission.
